POLICIES AND DISCLAIMER
DISCLAIMER:
All orders placed with Rogue Performance Parts by phone, fax, mail, web, or e-mail constitute the acknowledgment and acceptance of all conditions listed on Rogueperformanceparts.com’s price list and all conditions listed below. All parts shall remain the property of Rogue Performance Parts until paid in full.
In the event Rogue Performance Parts ’s computer server/database encounters technical difficulties, which may create discrepancies with product pricing or shipping calculations, Rogue Performance Parts will make all corrections at the time of processing. Customers will be notified of any errors and will have the option to continue with their order with corrected totals or cancel their order. Rogue Performance Parts will not be held responsible for miscalculated totals due to errors.
All orders sold to California addresses will include 8.75% California sales tax. This is required by the California State Board of Equalization. In the event sales tax is not appropriately applied to an order placed at rogueperformanceparts.com that is being shipped to a California address, Rogue Performance Parts will calculate sales tax once the order is processed. In the event sales tax is calculated incorrectly, Rogue Performance Parts will calculate the correct rate. There will be no notification made regarding the adjustment of the total amount of the order reflecting sales tax or corrected sales tax.
PAYMENT:
Rogue Performance Parts accepts the following payment methods through our secure online website as well as in-store:
• Credit Cards – We accept Visa, MasterCard, American Express, and Discover. Shipping addresses must match billing address.
• PayPal – Payments may be sent to sales@rogueperformanceparts.com. Rogue Performance Parts only accepts PayPal payments from verified accounts with confirmed shipping address. Items will only be shipped to customer’s confirmed address.
• International Orders – Rogue Performance Parts only accepts PayPal. PayPal payment must be listed as “Seller Protection Policy: Eligible” on the transaction details page and must be from a confirmed address. Payments will be accepted in U.S. currency only.
• Rogue Performance Parts does not accept international credit cards.
• Some credit card/PayPal orders may require extra identification from cardholder to complete the transaction. This is to protect both the customer and Rogue Performance Parts from unauthorized orders or fraudulent transactions.
SHIPPING:
Shipping and handling charges are based on the following:
• Delivery method
• Item weight, size, and dimensions
• Shipping preferences
International Buyers – Please Note:
• Import duties, taxes, and charges are not included in the
item(s) price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these
additional costs will be prior to placing your order.
Orders are normally shipped via FedEx or USPS. For overseas and international orders, please call for details. We do our best to accurately estimate when items will ship from our facility. Estimated shipping dates are based on several factors, including destination address and how quickly items can be prepared for shipment.
Estimated Delivery Time:
• Order processing: 1-2 business days
• Continental U.S shipment transit time: 1-7 days
• International shipment transit time: 5-30 days
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or
shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these
additional costs will be prior to bidding or buying.
DAMAGES:
Rogue Performance Parts packs all merchandise carefully to prevent damage during shipment. Nevertheless, damage may occasionally occur while in transit. Please inspect package(s) immediately prior to accepting delivery. Damages and evidence of tampering must be reported to Rogue Performance Parts and to the respective shipping carrier immediately. It is extremely important that the contents of the shipment be thoroughly inspected upon receipt for potential shipping damage. If damage is observed and found, simply refuse the package.
RETURNS:
In the event you receive the wrong item, please email Rogue Performance Parts to obtain a valid RMA atsales@rogueperformanceparts.com (return merchandise authorization) number. Replacements will only be sent once the incorrect item has been received and confirmed by Rogue Performance Parts . If you install or modify parts ordered in any way whatsoever, you automatically waive your right to returns, refunds or exchanges.
• All returns must be accompanied by an RMA number. This is only possible by contacting Rogue Performance Parts and speaking to a customer service representative. Please have the following ready when calling: name, order number, date of purchase, and phone number where you can be reached.
• Restocking Fees – Upon approval by Rogue Performance Parts , there will be a restocking fee 20-50%
• Refunds – Upon approval by Rogue Performance Parts , refunds will be issued in the same manner that they were paid, less restocking fees and shipping fees.
• All returned items will only be accepted if they are unused and in like-new condition.
• Items returned without an RMA number will be refused. Note: Separate RMA numbers must be obtained for multiple orders.
• In the event of an error, the customer is responsible for all freight/shipping charges incurred with the return or exchange. This includes the original freight/shipping cost to the customer.
• In the event of an error, email Rogue Performance Parts ’s customer service department sales@rogueperformanceparts.com to request an RMA number for exchange. Upon inspection, items found to be unused, uninstalled, in resalable condition, and in original, undamaged packaging will be credited less any applicable restocking or re-packaging fees. Items found to be used, installed, not resalable, or with missing or damaged original product packaging will not be credited and the item will be returned to the customer upon request at customer’s expense.
Any refused shipment sent back to Rogue Performance Parts does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with Rogue Performance Parts for refused shipments. Rogue Performance Parts will charge the customer all freight charges associated with the shipment and a 20-50% restocking fee on all products shipped.
WARRANTY:
Rogue Performance Parts does not warranty any parts sold, all warranties are thru the manufacturer. The customer must prepay transportation charges. Final determination of the suitability of the products for the use contemplated by the buyer is the sole responsibility of the buyer.
Rogue Performance Parts shall not be liable for any special, direct, indirect, incidental or consequential damages that might be claimed as a result of the failure of any part, including claims for delay, loss of profits, or labor. Rogue Performance Parts shall not be liable for any damages or injuries to persons or property resulting from improper installation or misuse of any part subject to this warranty. There are no other warranties expressed or implied extending beyond those set forth above.